Share your views on the future of the NHS 111 and out-of-hours service in North Central London

NCL CCG is preparing to undertake a procurement to award a new contract for the NHS 111 Integrated Urgent Care service starting in October 2023. Integrated Urgent Care describes a range of services including NHS 111 call handling, clinical assessment and GP out-of-hours services. Planning for this has started with the aim that the future service will be developed based on the latest national guidance and the identified needs of our local population.

We are running a survey to understand our residents’ experiences of using the NHS 111 Integrated Urgent Care (IUC) service. We also want to find out about the barriers that may prevent people from easily accessing the IUC service and why people may choose to attend emergency departments rather than contacting NHS 111. The survey will be open from 12 May 2022 and close at 11.59pm on 19 June 2022. You can access the NHS 111 Integrated Urgent Care survey here. (Hard copies are available on request)

The survey feedback will be taken into consideration when the new service is developed to ensure improvements are made if needed.

The current service provides:

  • Access to NHS 111 by telephone and online seven days a week, 365/366 days a year
  • Out-of-hours urgent GP appointments at five sites across NCL, including home visits
  • A Clinical Assessment Service (CAS) led by GPs, advance nurse practitioners and pharmacists, meaning that patients are able to receive self-care advice, a prescription or an appointment for further assessment/treatment when they contact NHS 111.

If you have any further comments, email and we will ensure your feedback is considered within the re-procurement programme.