Camden mental health Crisis Sanctuary (previously referred to as ‘Camden Crisis Café’)

North Central London CCG is excited to announce that Hestia, a voluntary sector organisation with over 50 years’ experience of supporting adults and children in times of crisis, will be providing a new community mental health ‘Crisis Sanctuary’ service in Camden.

Roll out of the service will start from Wednesday 1 September 2021 and will be piloted for a year, with provision for extended funding if the model is found to be effective.

The mental health Crisis Sanctuary will provide a safe, welcoming and non-clinical environment to support people who are experiencing psychological distress. The primary aim is to provide an alternative community setting for people in a mental health crisis, who may otherwise attend A&E or access other urgent and emergency services.

The service is open on weekday and weekend evenings from 5 – 11pm with referrals initially being taken from Camden Crisis Teams and A&E departments, with opening hours being extended to weekends (5 – 11pm) within the next few weeks, and wider referral pathways being gradually phased in. Information on these new developments will communicated to stakeholders and posted on this page.

The service will be run by experienced staff, peer workers and volunteers to de-escalate and support people to identify the triggers for crisis and personal strategies for preventing and resolving crisis. The service will be fully integrated with Camden’s existing health and social care services.

The NHS Long Term Plan features community ‘Crisis Café’ / Sanctuary services as a model of good practice. Evidence shows similar models elsewhere have had a positive impact on reducing pressure on acute emergency departments, police and ambulance services, as well as improved patient experience and outcomes. Our service will join existing community ‘Crisis Café’ / Sanctuary services across North Central London, ensuring there is equity for all patients needing a crisis alternative.  

Hestia, with support from NCL CCG, will be contacting wider partners and community groups on plans to coproduce the design and feel of the service and ensure it is it inclusive and accessible across Camden’s diverse population.

More information on the location of the service is to follow shortly. 

If you would like more information on the service and/ or are keen to be involved in its development, please contact  the provider Hestia at